Introduction
VeraFix ("we", "us", or "our") provides a platform that connects homeowners with identity-verified home service professionals. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using VeraFix, you agree to the practices described here.
Information we collect
We collect the following types of information so that VeraFix can work and stay trustworthy:
- Account information. Your name, email address, and the role you choose (homeowner or pro).
- Verification information. For pros who choose to get verified, a photo of a government ID and a selfie used to confirm identity.
- Profile content. Profile photos, service details, portfolio images, and the categories you work in.
- Activity information. Job posts, bookings, messages, and reviews you create in the app.
- Location information. General location used to show pros and jobs near you.
- Device and usage information. Basic technical details that help us keep the app running and secure.
How we use your information
- To create and manage your account.
- To verify the identity of pros and display the trusted blue badge.
- To match homeowners with pros and enable bookings, messaging, and reviews.
- To keep VeraFix safe, prevent fraud, and enforce our terms.
- To improve the app and respond to your support requests.
How we share information
We do not sell your personal information. We share information only in limited ways:
- Between users. Your public profile, ratings, and reviews are visible to other users so they can decide who to work with.
- Service providers. Trusted partners that help us run VeraFix, such as cloud hosting and identity verification, and only as needed.
- Legal reasons. When required by law or to protect the rights and safety of our users.
How we protect your information
We use industry standard safeguards to protect your data, including secure storage and limited access. Verification documents are handled with extra care and are not shown on your public profile. No method of storage or transmission is completely secure, but we work to protect your information at every step.
Your choices and rights
- You can view and edit your profile information at any time in the app.
- You can request a copy of your data or ask us to delete your account.
- You can control location access through your device settings.
Children
VeraFix is not intended for anyone under 18 years of age. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and, where appropriate, notify you in the app.
Contact us
If you have any questions about this Privacy Policy or your data, contact us at support@verafix.app.